Online Store Policies
Shipping Policy
Processing Times
Martin Rogers Jewellery pieces are handcrafted in Adelaide, South Australia. Because many items are made to order, please allow the following before dispatch:
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Ready-to-ship pieces: 1-2 business days
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Bespoke / custom-made pieces: 4–8 weeks, depending on design complexity. Estimated timeframes will be confirmed at the time of order or consultation.
Delivery area
We currently ship within Australia only. For international enquiries, please contact us directly at info@martinrogers.com.au to discuss options.
Courier & Insurance
All orders are sent via Australia Post or Secure Courier with signature on delivery required. Given the value of fine jewellery, all shipments are insured for their full value while in transit. Risk in the goods passes to you upon delivery and signature.
Delivery timeframes
Once dispatched, standard delivery within Australia typically takes 1-5 business days to metro areas and 7-10 business days to regional areas. These are estimates only and are not guaranteed, as they depend on the courier.
Shipping costs
​Exact shipping costs will be calculated and displayed at checkout.
Collection in-store
Orders may also be collected in person from our boutique at The Precinct, Hazelwood Park, Adelaide, by appointment. Select "Collect In-Store" at checkout.
Tracking
A tracking number will be emailed to you once your order has been dispatched.
Returns and Exchanges Policy
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If an item is faulty, not as described, or does not do what it is meant to do, you are entitled to a repair, replacement, or refund, regardless of any policy stated below.
Ready-made pieces (change of mind)
For non-custom, ready-to-wear pieces purchased online, we accept returns for a store credit or exchange within 7 days of delivery, provided the item is:
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Unworn and in its original, unaltered condition
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Returned with all original packaging, certification, and documentation
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Accompanied by proof of purchase
Return shipping costs are the customer's responsibility unless the item is faulty. We recommend using an insured, trackable courier, as we cannot be responsible for items lost or damaged in transit back to us.
Bespoke and custom-made pieces
Because bespoke engagement rings and custom commissions are designed and made specifically for you — including stone selection, sizing, and design details agreed with you in advance — these pieces are not eligible for change-of-mind refunds or exchanges once production has commenced. A non-refundable deposit is required to begin work on any custom piece; this will be confirmed with you at the design consultation stage.
This does not affect your statutory rights if a custom piece arrives faulty or is not consistent with the agreed design specifications.
Ring sizing
One complimentary resize is included within 14 days of delivery for eligible ready-made rings, where the design allows for resizing (some settings cannot be resized). Bespoke rings are made to the size confirmed with you prior to production; resizing requests after delivery may incur a fee.
Engraved or personalised items
Items that have been engraved or otherwise personalised cannot be returned or exchanged unless faulty.
How to initiate a return
Contact us at info@martinrogers.com.au or (08) 8364 3244 within the applicable window, quoting your order number. We will confirm eligibility and provide return instructions before you send anything back.
Refunds
Approved refunds will be processed to your original payment method within 1-2 business days of us receiving and inspecting the returned item.
Privacy Policy
Martin Rogers Jewellery ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
When you use our website or make a purchase, we may collect:
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Contact details (name, email, phone, delivery and billing address)
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Order and payment information (processed securely — see Payment processing below)
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Ring size, design preferences, and consultation notes for custom commissions
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Browsing information via cookies (pages visited, referral source, device/browser type)
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Any information you provide when contacting us, subscribing to our newsletter, or requesting a consultation
How we use your information
We use your information to:
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Process and deliver your order
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Communicate with you about your purchase, custom commission, or enquiry
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Send you marketing communications, where you have opted in (you can unsubscribe at any time)
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Improve our website and services
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Meet our legal and accounting obligations
Payment processing
Payments made through our online store are processed securely by Stripe & PayPal. We do not store your full credit card details on our own systems.
Sharing your information
We may share your information with trusted third parties strictly for the purposes of running our business, including:
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Couriers and shipping providers, to deliver your order
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Payment processors, to complete transactions
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Email marketing platforms Wix.com, if you opt in to marketing
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Our website platform, Wix.com, which hosts our site and may process data on servers located outside Australia
We do not sell your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though this may affect site functionality.
Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, using the security measures provided by our website and payment platforms.
Your rights
You may request access to, or correction of, the personal information we hold about you, and you may opt out of marketing communications at any time. To make a request, contact us at info@martinrogers.com.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact Us
Martin Rogers Jewellery The Precinct, 523 Hazelwood Park, Adelaide, South Australia info@martinrogers.com.au | (08) 8364 3244 | ABN 36 659 992 480
Discount Code Policy
Discount Code Policy
Discount codes offered by Martin Rogers Jewellery are valid only on orders with a subtotal of $150 AUD or more (before tax and shipping), and cannot be applied to repair services, restoration work, resizing services, or any repair-related purchases. Only one discount code may be applied per order. Discount codes are non-transferable and valid only for the customer and order they were issued for, and cannot be combined with other promotions or offers unless explicitly stated. Martin Rogers Jewellery reserves the right to modify these terms at any time, and current terms will apply to all new orders. For questions about discount code eligibility or application, please contact us directly at info@martinrogers.com.au.